SETARAM Instrumentation offers you technical assistance by dedicated technicians for any problem you encounter thanks to:
- a free hot line on Skype (via internet) or on 00 33 (0)4 72 10 25 20 for SETARAM INSTRUMENTATION (France) or + (856) 778 7600 for SETARAM Inc. (New Jersey USA)
- a contact page : 
- takeover of your PC via the Internet to study your experiments on line and detect any errors, familiarize you with the possibilities of the software, and advise you on experimental conditions (Netviewer)
- on-line spare parts catalog and technical manuals, utilization tips and maintenance aid
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Field Services
SETARAM Instrumentation also proposes on-demand service calls for repairs, checking, calibration , relocating, as well as training courses.
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Repairs
If it is not possible to envisage repairing your equipment on site, it must be returned to our shops.
A repair quotation will be sent to you after examination by our specialist. Once repaired, the instrument will undergo the same tests as a brand new instrument to guarantee compliance with our acceptance criteria.
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Upgrading
We can inform you regularly of the updates, necessary upgrades. Thanks to our longstanding experience in thermal analysis and calorimetry, an equipment renewal plan can be established sufficiently far in advance to ensure perfect continuity in your research or analysis studies.
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 Contact us for more information
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